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Each week week post discussing the latest industry news or offering you tips to get the most out of your home's heating and air conditioning systems.
The Three Traits of a Successful HVAC Dealer
Jun 21, 2018READ POST
You can enjoy the benefits of becoming a McCall’s dealer, but that doesn’t always guarantee success.
One of the benefits of becoming a McCall’s dealer is a business relationship with a well-known and elite business in the HVAC industry. However, just because you are a McCall's dealer, does not guarantee you will have a wildly profitable business. There are other characteristics that HVAC dealers should have to be successful. Let’s take a look at these traits now:
Trait #1: Trustworthy Reputation
In business, whether it’s selling and installing heating and cooling systems, repairing a car or working on a home, a good reputation is essential. If customers can’t trust a professional to do a job as promised, they won’t hire the professional. So, becoming a successful HVAC dealer requires trust, from both suppliers and customers. If a supplier doesn’t believe it will receive payment on time, it won’t send products to the dealer. If a retailer or contractor doesn’t believe it will receive its order on time, it won’t place an order with the dealer. Without trust, a dealer will cease to exist.
Trait #2: Carries High-Quality Products
Customers love quality. They aren’t always willing to pay for it, but when they are, they expect the product to perform as promised. When it doesn’t, they become very disappointed. No HVAC system or accessory will be 100 percent reliable all the time or always perform as it should. However, customers can reduce the chances of failure or unmet expectations by purchasing higher quality products. If a dealer doesn't carry high-quality products, they will lose out on potential business.
Trait #3: Great Customer Service
When something goes wrong, customers expect help. Even if a dealer can't fix the problem, they should at least do their best to lead the HVAC retailer or contractor in the right direction. Business customers will notice this willingness to help and make things right. A good customer service interaction can often save a bad business transaction.
If you’re curious about other benefits of becoming a McCall’s dealer, you can reach out to our team at McCall’s Supply, Inc. to get more information.
Supply and Return Vents: What’s the Difference?
Jun 14, 2018READ POST
General HVAC service questions often revolve around return and supply vents.
One of the more common general HVAC service questions professionals get has to do with supply and return vents. Sometimes people ask if it's okay to close or block one of these vents, or if doing so will provide a benefit like more energy efficiency. But answering these questions requires the answering of a more basic question, such as how supply and return vents differ from each other.
What Are Supply and Return Vents?
Supply vents are vents in the HVAC system that supply air to a room or area inside a building. When you run the heater, you get warm air out of a supply vent. When you run the air conditioner, you get cool air from a supply vent.
A return vent sucks in, or returns, the air back to the HVAC ductwork system. Many HVAC systems do not get their air from the outside. Instead, they get them from the inside the building through a return vent.
How Are Supply and Return Vents Different?
The biggest difference between supply and return vents is the direction in which the air flows. In a supply vent, the air flows out of the ductwork. In a return vent, the air flows into the ductwork.
A second difference is the size of the vents. In most situations, the return vent will be much larger than the supply vent. This is because there are far more supply vents in an HVAC system than there are return vents.
Finally, another major difference is that return vents typically have filters behind them. This is to prevent dust, dirt and other contaminants from hurting the HVAC system. The air filter catches these contaminants before they make it to the HVAC’s air handler and cause damage.
To ask additional general HVAC service questions, feel free to contact our team at McCall’s Supply, Inc. whenever you have a free moment.
Three Humidity Control Tricks Every South Carolinian Needs
Jun 07, 2018READ POST
There are many product upgrade benefits, including reducing the humidity inside your office or home.
The biggest and most valuable of the product upgrade benefits of a dehumidifier is controlling the humidity level indoors. A humidifier can help increase airflow within a room, but only slightly. In most situations, a fan will be a better device for increasing the flow of air. However, nothing beats a standalone dehumidifier when it comes to taking water from indoor air.
Most dehumidifiers work by blowing the indoor air over a cold surface, such as refrigerated coils. The moisture from the air collects on the cold coils, and then drips into a container or piping for removal outside or within the building’s plumbing system. But besides using a standalone dehumidifier, there are other ways to control indoor humidity levels.
Let’s take a look at some helpful tips from your pros at McCall’s:
Trick #1: Run the Air Conditioner More Often
The air conditioner does a fairly good job of removing excess humidity from the indoor air. But if there are certain parts of a building with a lot of humidity, the air conditioner probably won't be enough to keep the air dry and comfortable. Also, keep in mind that running the air conditioner more often will usually use more energy than a standalone dehumidifier.
Trick #2: Keep Showers and Cooking Sessions Short
You should avoid or reduce doing anything that releases moisture into the air, such as showering and cooking. Obviously, you'll need to stay clean and eat, but you can still take steps to reduce the moisture put into the air. For example, instead of leaving a pot simmering for an extra few minutes when the meal is over, put away its contents immediately.
Trick #3: Close the Windows
You don't need to keep the windows closed all the time, but definitely do so when it rains. It might be tempting to open the windows during a storm to take advantage of the cooler air the rain brings. But with that cool air comes moisture. This moisture will enter your home and office and eventually make it very humid inside.
If you want to learn about more of the product upgrade benefits you can get by using a dehumidifier, it’s time to connect with McCall’s Supply, Inc. and speak with one of our trusted HVAC professionals.
3 Ways to Make Your HVAC Customers Feel Confident About Your Service
May 31, 2018READ POST
Learn how to improve your HVAC business with help from the best.
Discover how to improve your HVAC business without taking a big financial risk. When it comes to sales, confidence counts. How can you present yourself as a knowledgeable and trustworthy heating and cooling expert? It all begins with the right resource.
Here are three ways to instill confidence in your customers:
1. Treat yourself like a professional
It doesn't matter if one person is working at your shop or if there are ten others under you. Make sure you've met your legal obligations. File the appropriate paperwork, secure a unique name and get the insurance you need to cover your liabilities. You’ll also want to keep regular business hours. Google My Business pages suffice for startups, but eventually, you’ll want your own responsive website.
2. Continue your training
Customers aren’t interested in the best furnaces from five years ago. When someone is having an HVAC unit replaced, they want access to the best brands and latest features. Stay up-to-date with what’s happening in heating and cooling equipment. Be knowledgeable enough to answer questions posed by property owners or know who to contact to find out.
3. Connect with the right suppliers
Cheaply made, cheaply purchased HVAC systems rarely hold up to the demands of a South Carolina summer. Skip generic brands and work at making connections with the right people. When you’re able to sell top-performing merchandise and keep them in good working order, your HVAC services will sell themselves.
Learn more about how to improve your HVAC business with help from McCall’s Supply, Inc.
Why Continued Education Is the Key to a Successful HVAC Career
May 24, 2018READ POST"
Are the benefits of becoming a McCall’s dealer worth the investment?
Explore the benefits of becoming a McCall’s dealer to decide whether it's the best decision for your HVAC shop. Your focus should be improving your sales and boosting your business reputation. Will McCall's Supply, Inc. help make that happen?
In-Person HVAC Training
McCall’s hosts multiple training events every month. These training programs familiarize HVAC technicians with popular brands, such as Honeywell and Samsung. Some of these sessions include hands-on training and an in-depth look at the latest products. Others are less formal luncheon-style gatherings where reps can learn more about the latest products on the horizon.
Online Training Resources
In addition, McCall’s maintains an online video gallery and technical support hub for those who want more information on-demand. Videos focus on top-selling brands and the latest advancements in HVAC technology. They help you stay ahead of the curve and mindful of features your customers are after.
Access to Industry-Leading Equipment
It all comes down to meeting clients' needs. McCall's became an HVAC distributor in 1969 and expanded to 19 locations in North and South Carolina and Georgia. They have access to some of the leading heating and cooling brands. By becoming a dealer, you can tap into those resources and offer your customers reputable, reliable equipment and components.
Building an HVAC business requires ongoing education, access to quality equipment and the ability to keep systems running right. McCall’s offers all that and more to their dealers, making a partnership a worthwhile investment.
Discover more benefits of becoming a McCall’s dealer today.
3 Undeniable Signs It’s Time to Call an HVAC Technician
May 17, 2018READ POST
What are the most common general HVAC service questions your customers ask you?
General HVAC service questions begin and end with consumers who want to know when to call in the professionals. No one wants the expense, but few have the skills to fix these problems on their own. Beyond convenience, there are certain problems which require the immediate attention of a professional.
Here are three HVAC warning signs no property owner should ignore
1. Unsettling Sounds
Grinding noises are among the sounds you need to respond to immediately to prevent a breakdown. The clash of metal-on-metal signifies something is seriously wrong. Ignoring these noises will lead to a need for more extensive, expensive repairs. Banging noises when your system turns on also present an immediate danger. This is a sign natural gas is building up before the burner turns on. Ignoring the issue can lead to a house fire.
2. Tripping Fuses
One tripped fuse can be a glitch. One tripped fuse every five minutes? This is a clear warning your system is shutting things down before they get dangerous. Persisting in rebooting HVAC equipment can lead to fires or worse. It’s imperative you shut your system down and call a reputable shop for repairs.
3. Ant Invasions
Certain elements of your heating and cooling equipment might attract pests. Ants are particular problems. As they swarm the unit, their little bodies get zapped by the electricity. Before long, you'll have a big glob of ant bods all stuck together, and several parts you need to replace. Ask your technician about parts designed to keep ants out.
You can have your general HVAC service questions answered by the trusted team at McCall’s Supply, Inc. It’s time to get in touch today.