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Each week week post discussing the latest industry news or offering you tips to get the most out of your home's heating and air conditioning systems.
Three Ways to Provide Your HVAC Customers Solutions to Stay Happy & Comfortable
Aug 16, 2018READ POST
If you make use of the benefits of becoming a McCall’s dealer, it can help you have happy customers and clients
There are many benefits to becoming a McCall's dealer, but the most important has to do with keeping customers happy. A happy customer is the best customer, especially given how many HVAC companies get new business through referrals. But having a happy customer isn't the easiest thing to achieve. These few basics steps can make it much easier:
#1: Being on Time
Punctuality is extremely important to most customers, especially when they have to take time away from something else to meet with the HVAC technician. For some, it could be a big deal; they might even take a half-day off from work to stay home. So when they have to make special arrangements to be available, they get understandably upset when the technician shows up late or the job goes longer than anticipated without good reason.
#2: Getting it Right the First Time
The only thing that's more inconvenient than having an air conditioner or heater break is having an air conditioner or heater break a second time. And it's not just the customer that doesn't like a second call-out to make a repair. It's also terrible for the HVAC business when you make an unnecessary second trip without charging the customer a second time. (Of course, it's possible to charge the customer for the second visit, but it will make them very upset and can easily lead to losing their business.)
#3: Admitting Mistakes
If a second visit takes place because a technician made a mistake, HVAC businesses should not make excuses. In most situations, the customer can tell when a company is spouting excuses. Most customers appreciate simple honesty and will forgive as long as the mistake doesn't occur over and over again. The vast majority of customers don’t expect perfection, but they do expect the truth.
To learn about the additional benefits of becoming a McCall’s dealer, please reach out to our team at McCall’s Supply, Inc. today.
Three Powerful Tips to Increase Your Air Conditioner’s Life
Aug 09, 2018READ POST
General HVAC service questions include inquiries about having a long lasting air conditioner.
Many general HVAC service questions revolve around the air conditioner. One of the most popular questions has to do with making sure the air conditioner lasts as long as possible. This is understandable given the cost of a new air conditioner, especially one that can cool an entire home or office. Luckily, there are a few easy steps anyone can do to get the most out of their air conditioner.
1. Get the Right Size
It sounds like common sense, but getting an air conditioner that is powerful enough for the building, but not too powerful, is very important. If the air conditioner is too weak, it will run all the time, reducing its life expectancy. It’s okay for an air conditioner to be on for long periods of time, but not all the time.
If an air conditioner is too powerful, it won't be on long enough. Due to its power, it will cool the home or office so quickly that it will turn off almost as soon as it comes on. This will lead to frequent on and off cycles, which is terrible for the air conditioner and HVAC system in general.
2. Keep Air Registers Clear
Many people will accidentally block the air exit vents of their HVAC system. Whether it’s a rug, furniture or accidentally pushing a lever, air register vents close all the time without anyone knowing. And for those who think closing an air register will save money: that is not true. Air leaks in the ductwork can develop due to the pressure build-up and put added strain on the air handler portion of the air conditioner.
3. Change the Air Filter
A clogged and dirty air filter will not just do a poor job cleaning the indoor air, but it can serve as a plug in the ductwork. This will slow the flow of air, reducing the effectiveness of the air conditioner. It also puts added strain on the air conditioner. This leads to higher energy bills and increased wear and tear on the equipment.
For more general HVAC service questions, don’t hesitate to contact our team at McCall’s Supply, Inc. to get an answer quickly.
Three Benefits with Switching to Digital Thermostat
Aug 02, 2018READ POST
Digital thermostats offer hosts of product upgrade benefits that everyone will appreciate.
Opting for a digital thermostat is an effortless way to have product upgrade benefits without having to spend a lot of money. Not only are digital thermostats very affordable, but they’re also easy to use. Let's take a look at some of the additional benefits of having a digital thermostat.
Benefit #1: Programming
The vast majority of digital thermostats offer the ability for users to program them. This allows the thermostat to activate or turn off the HVAC unit at specific times during the day and for certain days of the week. The level of programmability will depend on the type of digital thermostat, but getting one that allows for programming in 15-minute increments for each day of the week is affordable.
Benefit #2: Greater Comfort
During certain days of the week or times of the day, you may want the inside to be a different temperature. With a conventional thermostat, you need to manually adjust it every time you want the temperature to change. But this is very inconvenient, especially when want to warm up the house right as you wake up during the winter season. With the programming ability, you can set the thermostat to turn on the heater before you wake up so when you step out of bed, you’re toasty warm.
Benefit #3: Saving Money
The biggest reason most people switch to a digital thermostat is to save money. This is possible by programming the thermostat to demand less of the heater or air conditioner when no one is home or when everyone is asleep. Then when they wake up or return home, the thermostat will warm up or cool down the house, depending on the user's settings and time of the year. This allows users to save money by not running their HVAC system as hard or for as long.
To discover more product upgrade benefits that come with installing a digital thermostat, think about calling McCall’s Supply, Inc. to talk to one of our friendly HVAC experts.
2 Pro Tips to Attract the Best HVAC Technicians for Your Business
Jul 26, 2018READ POST
Are you trying to learn how to improve your HVAC business? Find out why the technicians you employ make all the difference.
If you want to improve your HVAC business, an important place to start is by attracting the best HVAC technicians. But how do you do that? Here are two tips from the pros regarding how to entice the top technicians in the area to work for you.
Tip #1: Make Sure Your Reputation Is Stellar
If a highly qualified technician has to decide between two companies, many times he/she will choose to work for the one with the best reputation. This means the online reviews are good and the word-of-mouth on the street is positive from both customers and current employees.
Encourage satisfied customers to leave reviews for you online and ask employees to spread the word about what you are doing in your business to put your company’s best face forward. Of course, it also helps to be a high quality employer that cares about your technicians. When you live-out that philosophy in your company, your employees will be happy to share their positive experience with others.
Tip #2: Align Yourself with the Best Products and Services
The HVAC services a technician provides are only as good as the products he/she utilizes. When you choose to become a McCall’s dealer company, you will immediately have access to the best brand names in the HVAC industry as well as top-level support and continuing education tools. This is appealing to technicians who are looking for a company to call home.
Attracting and maintaining the best HVAC technicians is possible when you have McCall’s Supply, Inc., on your side. Contact us today for more tips to improve your HVAC business or to become a McCall’s dealer today.
3 Secrets to Becoming a Successful South Carolina McCall’s Dealer
Jul 19, 2018READ POST
What are the benefits of becoming a McCall’s Dealer in South Carolina? Here are three secrets you need to know.
To give your South Carolina HVAC company the best chance for success, it’s time to explore the benefits of becoming a McCall’s dealer. We’ll let you in on the secrets many satisfied business owners have already discovered to grow their businesses like never before. Keep reading for the inside scoop.
Secret #1: You Don’t Have to Go at It Alone
Being a business owner can be a lonely place. It makes all the difference to have experts supporting you and providing you with business advice and trade secrets. When you become a McCall’s dealer, you instantly become part of our family of HVAC professionals. We value each of our dealers and go above and beyond to provide the support necessary to facilitate big growth for your business.
Secret #2: Your Business Needs the Best Products to Set Yourself Apart
Let’s face it, there are a plethora of HVAC companies throughout South Carolina. What are you doing to stand out from the competition? When you become a McCall’s dealer you get to benefit from the impressive distinction that comes with having exclusive, top-of-the-line McCall’s products to add to your merchandise. From Ruud and Eubank to Bosch and Samsung, you’ll be proud to offer our products to your customers.
Secret #3: Get an Instant Boost to Your Business Image and Reputation
When you become a McCall’s dealer, you will align yourself with our 45+ years of experience and excellence in Johnsonville, SC and beyond. Because we have developed such a strong reputation in the area, you will be able to get new customers based on that association alone.
Is it time to experience the benefits of becoming a McCall's dealer? Connect with us online now to join our team.
3 Bite-Sized HVAC Tips to Remember Before Your Next Vacation
Jul 12, 2018READ POST
One of the most common general HVAC service questions we receive: “What do I do with my HVAC when I’m on vacation?” Get the answers you need now.
What are your top general HVAC service questions? Since we are right in the middle of summer, chances are some of your questions have something to do with your air conditioning and vacation. Here are some bite-sized HVAC tips to give you the answers and solutions you need—just in time for your next getaway!
Tip #1: A Smart Thermostat Can Be Your Built-In HVAC Nanny
A Nanny? For your HVAC? A smart thermostat or Wi-Fi thermostat will allow you to control your HVAC from anywhere you have Wi-Fi access. This enables you to keep tabs on your home’s climate control. No one wants to walk into a steamy, hot home when returning from vacation. However, no homeowner wants to pay to keep an empty home cool for a week either. The smart thermostat is the ideal solution.
Tip #2: Close the Curtains
Not only will you keep out unwanted eyes while you are away, but closing the curtains will enable you to prevent the sunlight from entering your home and warming it up. There’s no one in the home to need light anyway, so keep the light out to keep your home cooler without overrunning the A/C.
Tip #3: Replace the Air Filter
If it’s been a while since you replaced the HVAC air filter, go ahead and replace it before you leave on vacation. Doing this ensures the air filtration and air flow will remain good while you are gone, which will make for cleaner air once you enter the home post-vacation.
If you have more general HVAC service questions before you leave for vacation or when you return, we are always here to help. Get in touch with our friendly team of experts at McCall’s Supply, Inc., today.