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Each week week post discussing the latest industry news or offering you tips to get the most out of your home's heating and air conditioning systems.
Learn How Becoming a McCall’s Dealer Can Jumpstart Your Success
Apr 19, 2018READ POST
There are a number of benefits of becoming a McCall’s dealer. Some of these make running a business a little bit easier. Some help you provide better service to customers. Some can lead to cost savings. No matter the reason, being a McCall's dealer will result in a better bottom line.
Let’s take a look at just four of the reasons how you can boost your business with McCall’s:
Reason #1: Extra Training Opportunities
Unlike some other home improvement or construction industries, the HVAC industry is constantly changing and evolving. This means there are frequently different ways to do things and newer technologies available. By becoming a McCall's dealer, you can stay up-to-date on these advancements. Additionally, you will have access to educational resources that will help you prepare for your PSI exam.
Reason #2: Huge Product Selection
McCall’s has numerous business relationships with over 50 vendors, many of which are recognizable name brands. This product selection ensures that you and your customer always have plenty of choices from which to make a selection. But another advantage of a wide array of products is getting replacement or repair parts as quickly as possible. The last thing anyone wants is a project or repair put on hold because a part or component that only costs a few dollars is on back order.
Reason #3: After Hours Access
Problems with an HVAC system can occur at any time, including the weekend or middle of the night. To help meet the needs of customers at any point in time, McCall’s has after-hours services readily available.
Reason #4: Lowest Prices
By serving as a McCall’s dealer, you get access to low, wholesale prices. This helps improve your profits as well as save customers money. Providing the best quality service and work doesn’t mean much to certain customers who only pay attention to price.
There are many benefits of becoming a McCall’s dealer. They all lead to helping you make more money and operate more efficiently. Don't hesitate to contact our team at McCall’s Supply, Inc. to find out more about becoming a dealer.
2 Simple Ways to Remove Dust Allergens with Your AC
Apr 12, 2018READ POST
If you have multiple general HVAC service questions, one of them probably revolves around making sure your indoor air is as clean as possible. During the spring season, many individuals wonder how they can use their air conditioner to help reduce the number of allergens in their home or office. Let's discuss two of the simple methods to remove allergens from indoor air.
#1: Upgrade the Air Filter
The air filter should remain as clean as possible to provide the air conditioner with the most effective opportunity to remove contaminants from the indoor air. But to have your HVAC system do an even better job cleaning the indoor air, you should consider upgrading the air filter.
Choosing an air filter depends primarily on its minimum efficiency reporting value (MERV) rating. The MERV rating determines how effective the air filter is at removing particles from the air. The higher the MERV rating, the smaller the particle the air filter can remove. As you might expect, air filters with lower MERV ratings can only remove the largest of contaminants floating in the air.
To find an air filter that will do a better job removing allergens from the air, you may want a filter with a higher MERV rating. But don't try to choose the air filter with the highest rating possible. Filters with extremely high ratings, such as 18 or higher, don't necessarily do a better job at removing allergens from the air than a lower-rated air filter, such as 10 or 12. Not only is a higher MERV rated filter a waste of money, but it can also make the HVAC work harder, reducing energy efficiency.
#2: Maintain Constant Air Circulation
Even when you don’t want your HVAC to cool the air, it’s best to keep the air moving indoors. You can do this by keeping your HVAC fan on at all times. This allows the filter to continue purifying the air even if the air conditioner is not cooling the air. The more air that can pass through the air filter, the more allergens the air conditioner can remove from the indoor air. There is also the added benefit of allowing the air conditioner to remove excess moisture from the air, which can help reduce certain allergens, such as mold.
To learn more about removing allergens from the indoor air or any other general HVAC service questions that you might have, please contact our team at McCall’s Supply, Inc.
Types of HVAC Systems - A Beginners Guide
Apr 05, 2018READ POST
When choosing among the product upgrade benefits available, having a grasp of the options can make the decision a bit easier. The purpose of this guide is to provide a brief overview of the types of HVAC systems from which customers can potentially choose.
Type #1: Standard Split System
Most HVAC systems will qualify as a standard split system. As the name implies, the HVAC system splits into two primary components, one located outside, and one located inside. The standard split system usually consists of two of the following three components:
- Air conditioner
- Heat pump
Each of these components has advantages and disadvantages. Depending on the building, climate and owner's preferences, a tailored split system is possible. Another advantage is that owners will usually have a large number of options to choose from.
Type #2: Ductless Split System
A ductless split system is like a standard split system in that it has two primary components, one inside and one outside. It's unique because it doesn't require a ductwork system and one of its components cannot be a furnace.
Ductless split systems are ideal for buildings that do not have existing ductwork or in those where installing ductwork would be extremely expensive or difficult. A disadvantage of ductless split systems is that they don’t usually work well in very cold climates. However, they are usually more affordable and energy efficient than standard split systems.
Type #3: Geothermal System
Geothermal systems represent the pinnacle of energy efficiency. This is because they use the constant temperature of the earth to provide heating or cooling functions that would normally require an immense amount of electricity or fuel. They are some of the most expensive and complex HVAC systems to install. However, they provide tremendous energy savings that will usually allow owners to pay off the additional cost over the life of the geothermal unit.
If you have additional questions about product upgrade benefits from the various available HVAC systems, please contact our team of experts at McCall’s Supply, Inc. today.
The Go-Getter's Guide to HVAC Customer Service
Mar 29, 2018READ POST
Learn how to improve your HVAC business by upgrading your customer service skills. Your heating and cooling technicians aren't just fixing machines. They're helping people. Maximize all your efforts by learning how to add a personal touch.
Validate Your Customers' Feelings
The first time you talk to many of your customers will be during an emergency. React the right way, and they'll be loyal for life. The first step in relieving their anxiety is to make them feel like they have a friend to weather the storm. Be that friend by acknowledging their fears, as silly as they might seem. For instance, "I worry about expenses too. Let's see if we can find a more affordable filter."
Learn Your Customers' Names
Using someone's name is a fast way to their affections. Unfortunately - especially in the South - it's easy to go wrong with this advice. Technicians should always ask a customer what her or his name is and take note of how they prefer you address them.
Stay off Your Cell Phone
Set your phone to silent before you head inside your customers' home. Keep it in your pocket during conversations, or explain if you have a purpose for taking it out. For instance, if you need to use the calculator or look up a part number, tell them what you're doing. If you don't explain, people will assume the worst.
Contact McCall's today to learn how to improve your HVAC business. Put our reputation of service and sales to the test - for your benefit!
Are You Ready for Emergency After Hours Services? Experience the McCall's Difference
Mar 22, 2018READ POST
Discovering which services are in high demand is just one of the benefits of becoming a McCall's dealer. We pass on whatever information we can to improve the quality of care you show your own clients. Often, we lead by example, as we do with our after-hours service.
Solving Problems When They Arise
Just like electricians and plumbers, heating and cooling service technicians get called when people are dealing with problems - the kind that can't wait 'til morning. Our customers need solutions right away, so they need HVAC service shops that operate 24-7.
It's true that many homeowners in our area could safely wait a few hours without heat, but that isn't true for all of them. Customers with infants or those who are elderly are at a real risk of hypothermia even as temperatures hover in the 60s. Someone has to answer the call and provide emergency services for residents in need. If a service provider isn't picking up the phone, even loyal clients will look for alternatives. Will it be you? Or will you be the business that's losing customers?
In the same way, we provide emergency support to our dealers whenever they run into a jam. We know your clients depend on you not only for comfort but safety as well. As a McCall's HVAC dealer, you can call us whenever you need assistance with our heating and cooling products.
It's time to discover more benefits of becoming a McCall's dealer today. We strive to provide every member of our team with outstanding selection and support.
3 Tricks for a Quieter HVAC Unit
Mar 15, 2018READ POST
McCall's Supply, Inc. is here to answer all of your general HVAC service questions, such as, "How do I make my furnace shut up?" Are you at your wits end with the bangs and bops your unit burps out? Here are three super-secret tips to help you put a muzzle on it:
1. Change your air filter.
A dirty air filter can cause many different problems; it would be impractical to try to list them all. It should be no surprise then that one cause of odd or annoying furnace noises might be a filter that's gotten too full. Change out your filter or clean it per the manufacturer's instructions before you get too worried about HVAC noise.
2. Muffle your ductwork.
Metal isn't immune to the impact of temperature changes. If your ductwork clinks and clangs when things start to heat up, you can dampen the effects with the use of special insulation.
Rattling ductwork is where you have a real problem. It's far more annoying than periodic dings and pops, but more importantly, it usually means a section of your ductwork is loose. You will have to seal your ducts or hire a professional to do it for you.
3. Call a pro.
A loud BOOM! occurs when natural gas builds up around the burners before they spark. Once they go, it causes an explosion. There's no room for messing around in these situations. Every time this happens, the heat exchange - the most expensive part of your furnace - can crack. It also makes it impossible to safely relight the pilot.
Sometimes, the secret to keeping your furnace quiet and working as expected is to call the professionals when needed.
Do you have general HVAC service questions for which you need answers? Don't hesitate to get in touch with our team of experts at McCall's - night or day.