Training employees well builds loyalty. Find out how to improve your HVAC business.
How can you improve your HVAC business? Keep your training plan updated to improve employee retention. The information below should be in every employer’s toolbox.
When interviewing prospective employees, supervisors know there will be things they must teach. The way the information is provided can be a key component in building great workplace loyalty.
Think about brand-new technicians and salespeople. Their educational background gives clues to the best strategies for training. These can be hugely important in retaining them.
Technicians choose community college or trade school programs. They tend to be younger, good with their hands. They do not like to sit in one place and listen or read for long periods of time. Organize their training around video, virtual classroom, or live simulation. This pushes their knowledge and skill level simultaneously. It prepares employees well to deal with job demands. Hands-on training boosts feelings of competence. Technicians will stay where they feel competent.
Did you know your goals can also be the goals of your workforce? As a part of your plan, include a growth track for employees tied to your business growth goals. You will hit the jackpot in both areas. Start employees out with very attainable service and sales goals. Have them review company goals with you. When their personal growth affects your organization’s growth, you have taken them from employee to stakeholder. This makes anyone work harder and feel more satisfied with their work. You retain the best employees as a result.
Keep in mind that responsive training and building employee stakes in your success are key factors in retaining the best employees. Learn more about practices to boost retention and how to improve your HVAC business by connecting with our team at McCall’s online now.