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Jul 25, 2019
posted by: McCall's Supply, Inc.
3 Tips for Training Employees
Want to know how to improve your HVAC business? It all starts by training your employees to be the best.
Have you wondered how to improve your HVAC business? The people working for you can make or break your business. If you want customers to recommend your services to others, you need employees who are friendly, skilled, and knowledgeable. That’s why it’s essential to thoroughly train your staff before sending them out into the field.
Follow these training tips to ensure your workers are ready for anything:
Tip 1: The Customer Comes First
Train your employees how to treat the customers. Remember that HVAC repairs are often emergencies, and the customer may feel stressed or worried. It’s imperative to provide every customer with the highest level of care at all times. Teach workers how to explain services in a way that make sense to someone who’s not in the industry. Always listen to the customer and answer any questions before getting to work. Communication is critical when it comes to retaining clients.
Tip 2: Hands-On Training Is Important
Everyone learns differently. While some people can read material and instantly comprehend it, others learn by doing. Your employees need to practice repair techniques by trying it themselves. When you introduce a new worker to your business, let them tag along on a few service calls to watch the repairs first-hand. As they gain more experience, supervise them doing a similar repair. It won’t be long before you trust them working on their own.
Tip 3: You Never Stop Learning
No matter how long someone has worked in the HVAC industry, they will never know everything. Technology changes, and you must learn new skills to stay current. All your employees should take advantage of continuing education programs. Enroll your workers in classes whenever possible and help them prepare for their upcoming PSI test.
Becoming a McCall’s dealer is a great way to give your employees the upper hand. As a member of our team, your staff will have access to our comprehensive training courses. We support our dealers and want to help your company grow and succeed. Contact us to learn how to improve your HVAC business through our many training opportunities.