{"id":1166,"date":"2016-10-27T19:04:00","date_gmt":"2016-10-27T19:04:00","guid":{"rendered":"https:\/\/www.mccallsinc.com\/uncategorized\/having-the-talk-approaching-the-replace-or-repair-conversation-with-hvac-customers"},"modified":"2021-12-14T15:08:12","modified_gmt":"2021-12-14T20:08:12","slug":"having-the-talk-approaching-the-replace-or-repair-conversation-with-hvac-customers","status":"publish","type":"post","link":"https:\/\/www.mccallsinc.com\/uncategorized\/having-the-talk-approaching-the-replace-or-repair-conversation-with-hvac-customers","title":{"rendered":"Having the Talk: Approaching the \u201cReplace or Repair\u201d Conversation with HVAC Customers"},"content":{"rendered":"

People get attached to all sorts of things \u2014 photos, family heirlooms, trusted appliances, and, yes, sometimes even HVAC systems. At some point in every homeowner’s life, there come moments where they have to decide whether to repair or replace their HVAC. It’s up to you to help guide them to their\u00a0best possible decision. <\/a>We here at\u00a0McCall’s<\/a>\u00a0are here to help.<\/p>\n

Assessing with Certainty<\/h3>\n

Every HVAC dealer has their own benchmarks by which they recommend repair or replacement. The\u00a0National Association of Home Builders\u2019 Study of Life Expectancy of Home Components claims that air conditioners last between 10-15 years, heat pumps last 16, thermostats stretch to 35 years, and residential furnaces average 15-20. Others recommend repairing an individual unit no more than twice in its lifetime or repairing for over half the cost of a total replacement.<\/p>\n

Know your repair vs. replacement guidelines so you can offer them to the\u00a0client<\/a>\u00a0with utmost authority.<\/p>\n

Keeping the Client in Mind<\/h3>\n

No one customer is the same as another, so it’s important to keep each individual’s history, needs, and input in mind when discussing the benefits of replacement and repair. How much use do they get out of their HVAC system? How financially comfortable do they feel with either a repair or replacement? Are they looking for a short-term or long-term investment?<\/p>\n

Give them plenty of room to ask questions so you can best tailor your advice to them as an individual.<\/span><\/p>\n

Frame the Conversation<\/h3>\n

Client resistance will most likely arise if they really need a replacement, but don’t want to get one. If you think a replacement is particularly crucial, frame the suggestion as a long-term investment: it’ll save money, stress, time, and energy.<\/p>\n

In Conclusion<\/h3>\n

If you need more advice, reach out to us. We would be more than happy to use our\u00a0decades\u00a0of expertise to help guide both you and your clients in their HVAC experience. Contact us\u00a0here.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

People get attached to all sorts of things \u2014 photos, family heirlooms, trusted appliances, and, yes, sometimes even HVAC systems. At some point in every homeowner’s life, there come moments where they have to decide whether to repair or replace their HVAC. It’s up to you to help guide them to their\u00a0best possible decision. We here at\u00a0McCall’s\u00a0are here to help. Assessing with Certainty Every HVAC dealer has their own benchmarks by which they recommend repair or replacement. The\u00a0National Association of Home Builders\u2019 […]<\/p>\n","protected":false},"author":1,"featured_media":2491,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"footnotes":""},"categories":[1],"tags":[],"acf":[],"yoast_head":"\nHaving the Talk: Approaching the \u201cReplace or Repair\u201d Conversation with HVAC Customers - McCall's Supply, Inc.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mccallsinc.com\/uncategorized\/having-the-talk-approaching-the-replace-or-repair-conversation-with-hvac-customers\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Having the Talk: Approaching the \u201cReplace or Repair\u201d Conversation with HVAC Customers\" \/>\n<meta property=\"og:description\" content=\"People get attached to all sorts of things \u2014 photos, family heirlooms, trusted appliances, and, yes, sometimes even HVAC systems. 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