Learning how to improve your HVAC business isn’t easy without the right partnerships. Successful companies experience the most significant growth once they bring other providers into the fold. That’s not the end of the process, though. Once you find the right people, you have to keep them happy. Follow these three tips to make your HVAC business a fulfilling place to work:
Performance improves when people realize they matter. Your employees drive your profits and they keep your accounts active. Their performance and behavior ensure repeat business (and just as easily, the opposite). Let them know they’re not just earning a paycheck. They are helping a small business thrive. They’re helping you keep their buddies on the clock and providing multiple families with better lives.
Friendly competition doesn’t pit one person’s ego against another or hold people performing different jobs to the same standards. A leaderboard of how fast each tech fixes a problem wouldn’t be fair, but what about how many maintenance memberships they upsell?
Find something universal among your workers and track it throughout the year. Offer a reward to whoever gets the highest score by the end of the quarter or the year. Dinners, tickets to local events, or monetary incentives can drive performance.
There’s nothing as demoralizing as watching coworkers get away with being lazy. No one is perfect, but no one wants to work for a business with a bad reputation either. Keep your employees proud of themselves by upholding reasonable standards in a reasonable way. Talk through problems. Have checks and balances in place to catch bad habits. Invest time in training your team and they will perform well for your business.
Want to make sure your best employees maintain their performance? Visit McCall’s Supply, Inc. to get more tips on how to improve your HVAC business today. Connect with us online now or call (843) 386-3323.