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Jan 20, 2017
posted by: McCall's Supply, Inc.
4 Ways to Make your HVAC business more Efficient
If your HVAC business isn’t running as efficiently as possible, you’re losing out on major money. Take the time to evaluate your processes and consider implementing the following strategies. If everything goes smoothly, you’re likely to increase employee and customer satisfaction as well.
Customer Service Software
Software makes it easy to manage your customers. Look for a program that will track service requests, remember warranty details, and send reminders for regular maintenance. Customer service reps and field technicians should both be able to access and update this information. Train workers to make immediate updates to the database rather than putting it off to a later date.
Repeat and Referral Business
Getting new customers can take time and money. While you always want to seek out new clients, remember that your current customers can be a great source of business. Send them periodic mailings (along with a coupon) so that your name is always at the forefront of their minds. They'll call you whenever they need service. Offer a referral bonus to encourage past customers to send you leads.
Make it easy for your technicians to stay in touch on-site. A separate technician-only phone number might reduce wait times when he or she needs to call in. Mobile applications can help technicians link to prior service records to help diagnose problems. Remote access allows your technicians to spend more time in the field and less time pushing paper.
Listen to Your Employees
Ultimately, it’s your employees who have the best ideas about what’s working well and what needs improvement. They're your company's greatest assets. Ask them for ideas about how they could do their jobs more efficiently. Research and implement strategies that seem worthwhile. When several employees are complaining about the same problem, make solving that issue your top priority.
Efficiency can play a surprisingly large role in your business’ bottom line. You should constantly be looking for ways to make things run smoothly. For all of your HVAC service and repair questions or concerns, contact McCall’s Supply, Inc. today!