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Feb 22, 2018
posted by: McCall's Supply, Inc.
3 Best Ways to Improve HVAC Customer Retention
Discover how to improve your HVAC business in the easiest, most cost-effective way possible. Learn the key to customer retention using the benefits of working with today's top brands. As a McCall's Supply dealer, you'll have access to the best heating and cooling equipment available.
Here are three more ways you can boost your heating and cooling business:
1. Shorten your response time.
Most of the people calling your business are looking for solutions to immediate problems. They're dealing with emergencies, and you're the go-to option. To stay on customers' speed dials, you need to respond quickly. Work with a 24-hour phone service or have an emergency line for middle of the night and weekend service needs.
2. Create a service club.
Would you like to schedule inspections years in advance? Increase profits and encourage loyalty through the creation of a membership club. Customers who join don't have to worry about forgetting important maintenance, but the best programs provide perks for members as well. Priority service calls and discounts on system replacements are among the benefits most in demand.
3. Be kind.
Many of the clients you have over the years will meet you at a time of crisis. They're often afraid of the expense and worried for their family's safety and comfort. All that stress can lead to tense situations. If you can manage to be patient and kind when things seem their worst, your customers won't soon forget it.
Contact us to learn how to improve your HVAC business, and keep your business booming throughout the years.