3 Tips for Attracting Top Talent for Your HVAC Business
How to hire the best talent to improve your HVAC business, keep turnover at a minimum, and your customers coming back for all their heating and cooling needs.
Have you been thinking about how to improve your HVAC business? Knowledgeable sales and service professionals can be the difference between getting a sale and creating a happy customer or chasing a confused, angry customer to a competitor. Investing time and training in your team can be the difference in creating and maintaining lasting relationships.
Follow these tips to lure and keep the best talent at your HVAC business:
Keep Your Options Open
There are several options to seek out service professionals.
- Look to trade schools to find new technicians who are just getting into the workforce
- Offer apprenticeship opportunities to train technicians how you desire them to work
- Sometimes the best technicians might be working for your competitors.
What all of these technicians have in common is the potential to be good employees for your HVAC business. What they need from you is the knowledge that you want them to learn how to improve your HVAC business and to become a part of its success.
Train Technicians Thoroughly
A technician’s ability to gain a customer’s trust and provide a thorough explanation will get the best customer response. Technicians should be able to diagnose problems, understand specs, be knowledgeable in local codes, and be able to relay information to customers in a non-technical way that makes a customer feel empowered to make the right decision.
Provide Opportunity
Hiring new team members can be time consuming and expensive. That’s why it’s important to seek out professionals that can follow your company’s philosophy and provide excellent customer service. To retain the best professionals, let them know you value them as employees by investing in them and providing them opportunities to succeed.
Your service technicians spend the most time with your customers. Give McCall’s Supply Inc. a call to learn how to improve your HVAC business by providing your team with the best in product knowledge and training.