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Each week we’ll post discussing the latest industry news or offering you tips to get the most out of your home’s heating and air conditioning systems.

    Apr 25, 2017

    posted by: McCall's Supply, Inc.

    Improve Your Customer Loyalty with Your HVAC Technicians

    Improve Your Customer Loyalty with Your HVAC Technicians

    Is Your Team Ready?

    In your quest to improve your HVAC business, look no further than your team. Your HVAC technicians are the face of your company. If your customers get impressive treatment from your HVAC technicians, satisfaction and loyalty will follow. If they receive indifferent treatment when your techs go to their homes or businesses, you might never hear from them again.

    Customer Service is Key

    Customer service training for your HVAC technicians is key to improving your customer loyalty. Below are some tips to ensure your HVAC tech team is ready for success:

    • Make sure your team is up-to-date on the latest and best technology in the business. They should also have a firm understanding of the products they service. McCall's offers videos and other training to help ensure your team has the knowledge they need.
    • Be certain your team understands the importance of follow-through on promises. Loyalty comes when customers know they can count on you to do exactly what you say. You must meet the expectations you set when you schedule appointments or promise to call back.
    • Stress the importance of respect. Customers appreciate it when service people treat them and their homes with respect. Remind your team to remove their boots when entering the living area of a customer's home. They should always close exterior doors when entering and exiting. It's also great to give customers a quick phone call before arriving, so they can secure their pets.

    The key to how to improve your HVAC business is in the service you provide. Contact our team at McCall's Supply now to find out how we can help you get a step ahead of your competition.

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